Complaints Information

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We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. If you have any concerns or complaints, please contact our Support Team at support@socfin.co.uk, or phone +44 (0)203 196 4485, and we will respond to your email within 7 working days. We work with e-money and payments institution partners in providing you with our services for which all details can be found in the footer of our website. All our partners have certain obligations as regulated financial services institutions, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, please contact us and we will provide you with the direct contact details for the relevant entity providing your service.